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Grrrrr, but ok
Nov. 16th, 2008 04:39 pmFor the last few days, my computer has been super sluggish. I've had to do hard restarts at least a dozen times. Last night, I got an error message stating that some file in my system configuration was missing and I needed to put in the disc that came with my computer to set it up again. I did that (basically) and it took me to "system restore". The messages I got with system restore were that it would put my computer back to factory defaults, but would not delete any of my data files.
Ok, cool, right?
So I do it, it takes a while because it appeared to be copying all my files *somewhere*. I put the computer back on and could not locate any of my files. NONE. My Documents was empty. Nada.
I started freaking out. I called my sister in law who is a techie and she told me that usually the data is somewhere and retrievable. But I couldn't find it anywhere.
I called HP's customer service. I got some woman in India. She informed me that if I did System Restore that all my data was gone forever. I asked for a supervisor. He started helping me (or at least it seemed) and then we got disconnected. So I called back and got another woman in India. She also assured me that although the computer told me that none of my data would be deleted that it was gone. Forever.
I called my sister in law FREAKING OUT. She told me to search for jpg files, so I did. They are ALL there. Thank GOD.
Oh, did I mention the incompetent ASSHOLES at HP charged me $49.95 because my computer is out of warranty? I'm disputing the charge FOR SURE. I'm livid.
Once I saw that my files were all there, I got hysterical crying. So grateful that the last 2 years of my stuff is still there. All the pictures of my kids. Yeah, I know. I bought a one terabyte hard drive and I've already backed up everything now. I'm still so frazzled, and it's been a frustrating day on all accounts. I'm looking forward to tomorrow when everyone's gone and I can get a little peace and get my computer back to where I want it.
Ok, cool, right?
So I do it, it takes a while because it appeared to be copying all my files *somewhere*. I put the computer back on and could not locate any of my files. NONE. My Documents was empty. Nada.
I started freaking out. I called my sister in law who is a techie and she told me that usually the data is somewhere and retrievable. But I couldn't find it anywhere.
I called HP's customer service. I got some woman in India. She informed me that if I did System Restore that all my data was gone forever. I asked for a supervisor. He started helping me (or at least it seemed) and then we got disconnected. So I called back and got another woman in India. She also assured me that although the computer told me that none of my data would be deleted that it was gone. Forever.
I called my sister in law FREAKING OUT. She told me to search for jpg files, so I did. They are ALL there. Thank GOD.
Oh, did I mention the incompetent ASSHOLES at HP charged me $49.95 because my computer is out of warranty? I'm disputing the charge FOR SURE. I'm livid.
Once I saw that my files were all there, I got hysterical crying. So grateful that the last 2 years of my stuff is still there. All the pictures of my kids. Yeah, I know. I bought a one terabyte hard drive and I've already backed up everything now. I'm still so frazzled, and it's been a frustrating day on all accounts. I'm looking forward to tomorrow when everyone's gone and I can get a little peace and get my computer back to where I want it.
